Choose Your Business Partners Well

The title of this article might have also been called, "Working Hard to No Avail - Choose Your Partners Well."

Lee Dorsey - Working in the Coal Mine

Choosing partners well might seem obvious to everyone. But, in this day and age of limited opportunity and a poor economy, many might say that it is not a choosers market. But let me also add on to this statement by saying that one should not only choose their partners well, they should also choose their clients well.... Especially if they are a new business. 


There are only 24 hours in a day; only so much time that can be dedicated to doing a job right. What happens to you if you work hard and show the needed dedication to your projects only to have those projects ruined by business practices of your clients or partners? What happens to you and your reputation if you introduce your partners and clients to your own local business network connections - and bring them into your network - and they turn around and make you look bad to your connections that you had nurtured for all this time?


You agree to do a job for money. Time is also money. If you spend lots of time on a project and then your partner or client ruins it, then not only have you lost time, you lost money... Reputation is also money - only your reputation is priceless. Protect your reputation like gold.

Your company logo here... Er, never mind....

I know what I am talking about here because huge incidents involving my partners and clients it have happened several times in the last two years. One just happened again in the last few days.


I started a marketing and advertising branch in my company because I felt that selling advertising for TV and radio shows that I produced was not getting the results I wanted in today's market. Why? Well, when I sell for a TV or radio show and the client is interested in the Internet, cell phones, events, print media, then I lose out.


But if I take care of the client needs across the board, it matters not to me if they want the Internet, I can arrange that; if they want TV or radio, I can arrange that too. If I run the advertising agency, rather than just being an executive producer for a broadcast, then I am able to fill clients needs whatever they may be. Of course, you must always fill a need.


The market is tight and competition is tough. No matter, I was still able to go out and do some major tie-ups for huge Japanese companies and overseas corporations trying to break into the Japanese market. The deals were all set up to be very mutually beneficial to all parties involved. Since my company is a new company in this market, I was arranging promotions for a very inexpensive price - sometimes free - to show clients that I can achieve the impossible in the Japanese market for little cost to them.


But, in some cases, the business problems of my partners or other unforeseeable events have caused damage to my company. 


There is an old Chinese curse that says, "May you live in interesting times."


I have to say that it has been a very fun, exciting, sometimes extremely stressful, and yes, interesting few years; I have had client companies suddenly go bankrupt. Once was an airlines that was shutdown by their local country government. It was the first time in aviation history that a license was revoked to a private company by a government. Yes. That was my client. I had to spend the next three months going about to the Japanese partner companies and bowing my head profusely and apologizing. (Hint: Always bring a box of cookies to the person you are apologizing to. This shows manners and respect in Japan... And, no, I don't mean a dollar bag of cookies from the convenience store. I mean at least a $20 gift box of cookies from the department store. High class stuff only!)


Luckily for me, all my Japanese partners knew me for years and understood that these events were out of my control. They appreciated the fact that I took responsibility and apologized. 


I am proud to say that I still have every single one of these Japanese partners still as partners today!


I've had another airlines be in the news, twice in two weeks, for having knives and cutters found onboard - as well as another highly visible mechanical failure - just as we were about to agree to a deal with another major Japanese partner. The Japanese partner, when he heard about this incident on the news, was extremely worried. The deal was killed.


And now, yesterday - right after a major promotional deal was just completed in Japan - I see where riots have hit the streets of one of my client countries that was involved in this major promotion. I won't name the country, but this is a country that is not in the Middle East and is not one of the EU nations suffering. Many people do not even know this country. But, yet, there they are on RTTV and on Youtube and the alternative news media; riots in the street and full battle gear riot police battling it out with demonstrators.


I seriously doubt that a Japanese person will want to go to vacation there. If this news hits the mainstream media in Japan, which I suspect it will soon, then all the work that I did with the fine people who work at that nation's Tourism Board and I will be down the drain. Not to mention the fact that the major Japanese partner of our recent promotion will be furious and demand an explanation from me. If the rioting escalates and the situation worsens, this will also probably ruin any future cooperation between me and that Japanese partner forever.


I have no control over this situation. Even though I don't and this is 100% not my fault, I will still need to bow my head to the Japanese partner, apologize and take responsibility.


It takes a long time to build trust. It just takes one action to destroy that trust. 


I took a long time building trust and a relation with the Japanese partner. This one incident might destroy that trust forever.


So never forget, dear reader, whether it is a new job position that you are applying for or you are deciding who to work with or work for, choose your partners carefully.


Good reputations are hard to build. Sometimes, things out of your control, will make them even more difficult to keep. 


Remember that time and reputation are money. Don't be penny wise and pound foolish. Choose your partners and clients well. 


This article was inspired by Roger Marshall of Odgers Berndtson, now there's a guy who only chooses the best.    

Groupon Image and Branding is Horrendous

To continue with my examining just how inept Groupon is, here's another thing I found that makes me wonder about this companies management. This company is so messed up. They should be paying me to point out their screw ups... But no. I point out these mistakes as a free service because I am such a wonderful person.


Clients and customers do not associate with Groupon because of Groupon image or branding. Customers use it for discounts. Clients use it to try to get promotion. 


I don't think the deal for clients is good and I think Groupon is not a sustainable business model.


Anyway, unlike a company like Apple, which has a great brand and people want to associate with it, even if it is more expensive, Groupon has a poor and weak image. 


Today, here's a short look at a problem with their branding and examples of just how poor the Groupon Brand is handled and managed.


Here is Groupon internal rules on logo use (I received effective as of the date of writing of this article):

CLICK ON IMAGE FOR FULL SIZE

CLICK ON IMAGE FOR FULL SIZE

You'll notice that the rules for use of this logo are very strict (well, at least they are supposed to be). A company logo is not only the lettering, it includes the the outline. In Groupon's case, they use a quadrilateral box that has the top and the right side at 90 degree right angles. 

The problem with Groupon in Japan is that it is a new company so the name is still not fully recognized and Groupon management is not competent enough to consider branding consistency. 

In the second box, they specifically state, "Using the "G" as one unit, the logo must appear at least 1 unit away from all other branding, copy or graphics in the layout"

In the third image down you'll see that the rules specifically state that "the mark cannot be altered."

In the forth box, you'll see that they state that legibility must be maintained.

Yet, they greatly altered their logo in the week leading up to Valentine's day. It was changed so much so that it is hardly recognizable. There are at least three of Groupon's very own rules broken in this one ad.

Notice that there is no quadrilateral box at all and they have also broken rule #2 by committing the cardinal sin of putting something - which is laughably unrecognizable - on top of their "G". Not to mention the silly heart mark where the "O" should be.

Well, a heart mark instead of an "O"? Great. Groupon certainly scores big points in the originality department!

What an amateurish bunch of mistakes this ad is! 

Google, Yahoo, Coca-Cola or Amazon might get away with this in Japan. They are huge and have been here for years. Groupon is new; already has a bad reputation in Japan and has poor market penetration.   

Breaking the logo rules when you are fresh into a new market is a huge mistake and a Marketing 101 "No! No!"

Here's their latest ad that I just pulled off the Internet. Once again, the background quadrilateral box is missing. They also deleted the registered trademark logo that is supposed to appear at the top right hand side of the lettering.

As an aside, I will also say that I think this is a bad ad for two other reasons:

1) Hamburgers are cheap food. No one in their right mind is going to sign up to get a $2.00 discount on a hamburger in Tokyo when it costs you $4.00 for a round trip ticket on a Tokyo subway

2) In my opinion, this is a misleading ad like the New Year's fiasco... I doubt that this an actual photo of an actual hamburger they are selling in Tokyo. 

Here's another one that violates rule #2 above about "Clearing Space." The rule states; "Using the 'G' as one unit, the logo must appear at least one unit away from all other branding, copy, or graphics in the layout."This means that there must be at least one unit of space above the logo. But, as you can see, they have it flush with the top of the ad:

Yet again, another violation of the "Clearing Space" rule:

It clearly states in rule #2 that there cannot be any lettering within

one unit space (the same size as the "G" in Groupon, yet

here again, they violated this simple rule. Is there anyone

even working in Branding at that company?

Seriously, someone there is trying to screw things up

intentionally. How else to explain this logo consistently

being used differently?

I don't think Groupon can survive with the constant mistakes they make. Like here, here, here (to name just the huge screw ups within the last 2 weeks!)

Besides, the copy cats are already here and they are numerous.

Just to reinforce to you that what I have written is true, here is a Groupon ad I just found a second ago. Once again, the branding is inconsistent. Different from the shoe ad above, it is inconsistent (yet still in violation of spacing rules).

In this one, they have the quadrilateral box. In the one with the hamburger, they don't. The "shrimp" ad also includes the registered trademark logo. The hamburger ad doesn't. Why?

Really. These are such basic mistakes.

Japanese text too close to Groupon logo at top right (March 7, 2011)

Groupon. You fools! You should have taken the $5 billion dollars from Google when you had the chance. As soon as Facebook, Google and, say, Mixi, make their own group discount service, you are dead.

I expect Groupon to crash. They can't even handle basic things like their branding and marketing? 

Who could expect them to do great things like a Google or Apple? I can't.

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